At Lumiox, we value your satisfaction and strive to provide a seamless refund experience. To be eligible for a refund, please ensure that you meet the following criteria:

1. Purchase from the official LUMIOX website: Refunds are only applicable for products purchased directly from our official website at www.solumiox.com.

2. Within 30 days of purchase: Refund requests must be submitted within 30 days from the date of your purchase.

3. Product in original condition: The product must be returned in its original packaging and in undamaged and unused condition.

To initiate a refund, simply click on the refund request link on our website and follow the instructions. Please note that it may take up to 10 business days for us to process your refund once we receive the returned product.

Our dedicated team will review your request and notify you via email once the refund has been approved and processed. If you have any questions or need further assistance, please reach out to our friendly customer support team at info@solumiox.com. Your satisfaction is our top priority, and we are here to ensure a smooth and satisfactory refund process.