Lumiox FAQ


Which transportation agency do you use?

We primarily use DHL as our trusted transportation agent. However, if you prefer to use a different shipping agent, please leave a note during the checkout process, and we will do our best to accommodate your request.

How many days does it usually take to receive a package?

We strive to deliver your package as quickly as possible. Typically, you can expect to receive your package within 7-10 business days from the date of order placement. 

Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping process. Rest assured, we are committed to providing you with a smooth and efficient delivery experience.

Can I purchase a more expensive shipping method to receive my package earlier?

We are delighted to offer free delivery on all orders. Rest assured, we have already chosen the fastest available shipping method to ensure timely delivery of your package. At this time, we do not provide alternative expedited shipping options for purchase. However, if you have any specific concerns regarding the delivery timeframe, please reach out to our customer support team, and we will do our best to assist you.

How can I track my order?

Upon placing your order, you will receive a confirmation email with the tracking number. For any tracking-related assistance or if you haven't received the confirmation email, please contact us at

 What payment methods do you accept?

We accept all major credit and debit cards, including Mastercard, Visa, and American Express. Additionally, we offer express checkout options such as PayPal, ShopPay, GPay, and Apple Pay for your convenience. Choose the payment method that suits you best during the checkout process.

How can I return the item?

 If you are not satisfied with your purchase and would like to return an item, please contact us within 30 days of receiving your order. Kindly provide your order number and our customer service team will review your return request. Once approved, we will provide you with further instructions on how to proceed with the return. Please note that the shipping fees for the return are the responsibility of the customer. Your satisfaction is our priority, and we will ensure a smooth return process.

When will I receive the refund?

Refunds for returned items or cancellations will be credited to your original payment method within 7-10 business days. Please contact your card-issuing bank for specific information regarding when the credit will be posted to your account. If you have not received the refund within the expected timeframe, we recommend contacting your bank or credit card company for further assistance.

STILL Have any questions?

             Write to us and we will do our best to reply back promptly.

About Lumiox
LUMIOX is your creative companion, providing illuminating solutions that enhance your artistic pursuits with brilliance and versatility.

Based in California 

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